FAQ

Login/Account Information

• Q. How can I sign up?
  A: You can create an account for free by registering your email address, or by using your Facebook logins.
• Q. I forgot my password.
  A: Click here to reset your password by email.
• Q. How do I delete my account?
  A: You can delete your account through settings on your "My Page".
• Q. I can't register my email address.
  A: Your email address may contain invalid characters. Please make sure it follows the required format.

Points/Payment

• Q. What payment method do you accept?
  A: We accept credit card payment (VISA/MasterCard).
• Q. Why am I receiving a payment failure error?
  A: Your card can be declined for several reasons.
  Below are a few common reasons and how you can get it resolved.
  
  1.You have reached your spending limit.
  　Please check with your credit card company for the available amount.
  
  2.The information you entered is incorrect.
  　Please check your credit card information and make sure you entered correctly.
  
  3.Your card brand cannot be handled by yomoyo.
  　Please make sure your credit card is either VISA/MasterCard, as those are the only payment method we accept.
  
• Q. Do purchased points ever expire?
  A: Points are added to your account immediately after purchase. They will not expire unless required by applicable law.
• Q. Can I get a refund?
  A: Sorry, we do not accept refunds.
• Q. Is my payment secure?
  A: Yes, your payment is securely processed by our payment processor.

Contents

• Q. How can I read your content?
  First, please purchase points, and then select purchase options on individual titles.
• Q. Is there an assigned time limit or an expiration date for purchased content?
  A: You can view your purchased content at any time, as there is no time limit or experation date.
  
  However, you cannot view your purchased content if you have deactivated your account.
  There also may be cases in which we need to suspend our content due to a request from the author or publisher.
• Q. Can I read content offline?
  A: Our content can only be read online.
• Q. I can't find any my purchases in my account.
  A: You may be logged into a different account.
  Please log out, and log in again with your other possible accounts.
• Q. There is a something wrong with one of the content.
  A: We are very sorry for the inconvenience.
  Please let us know what happened here support@yomoyo.net with information about the affected title and chapter.
• Q. Is yomoyo a legal platform?
  A: Yes, we only distribute officially licensed content from permission by the rights holders.

Platform

• Q. What are your recommended environments?
  A: We recommend using the latest version of the following browsers:
  
  PC
  Google Chrome
  Safari
  
  iOS
  Safari
  
  Android
  Google Chrome
  
• Q. Are there any region restrictions?
  A: We provide services for use by persons located in the United States.
• Q. Is there an app?
  A: We currently do not provide an app for this service.
• Q. What can I do on "My Page"?
  A: You can check your library ("My Books"), wish list, purchased points, purchase history, and edit your profile.
• Q. How can I report bugs on the platform?
  A: We are very sorry for the inconvenience.
  Please let us know what happened here support@yomoyo.net with information about the affected page or feature.